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Contact Us

To request water/wastewater maintenance or to report an issue online, visit Garland eAssist.

For water and wastewater emergency service, urgent maintenance requests, industry/commercial discharge reporting or taste and odor concerns call 972-205-3210 or email us at waterops@garlandtx.gov.  Our Control Center operates 24 hours a day, 365 days a year.

To report a violation of the current water restrictions, click here.

For Water Utilities Administration call 972-205-3210, or fax to 972-205-3242.

Utility Customer Service

For information about utility accounts, billing, credit information, payment locations and more, visit Garland Power and Light (gpltexas.org) or call the main number for GP&L at 972-205-2671.

For Emergency Power Outage call 972-205-3000 (24 Hours) or visit Garland Power and Light.


Contact, registration and location information for the city's backflow, cross-connection and construction meter program can be found here.

Line Locates

For City of Garland water and sewer line locates, please contact Texas 811 two (2) days before digging.  Visit www.texas811.org or call 8-1-1.

Line location services are provided for water and wastewater (sewer) mains only.  Line locates for service lines (laterals) and lines on private property are not provided through the city.


Managing Director of Water and Wastewater Utilities
Wes Kucera

Water Utilities Director
Robert Ashcraft

Wastewater Operations Manager
Brent Erickson

Water Operations Compliance Director
Charles Messer

Environmental Outreach Coordinator
Lorrie Reeves

Wastewater Utilities Director
William Gase